1. Acceptance of Terms
These terms apply when you download, install or use the RanaWallet app, website, short code (USSD) or text message service. Together we call these the "Service". By using the Service, you agree to these terms. If you do not agree, please do not use the Service.
2. Description of Service
RanaWallet lets people in Nigeria buy electricity for prepaid meters on rural mini-grids, using money kept in a RanaWallet wallet. A mini-grid is a small local power network, usually solar, that serves one community. The Service lets you put money in your wallet, buy electricity tokens, see your past purchases, and use related features.
3. Eligibility
You must be at least 18 years old and live in Nigeria to use the Service. By using RanaWallet, you confirm that this is true.
4. Account Registration
To use the Service, you need an account, and the details you give us must be true and complete. You are responsible for keeping your password and PIN secret. If you think someone else has used your account, tell us straight away.
5. Wallet and Payments
You can put money into your RanaWallet by bank transfer or bank card, through our payment partner. Money in your wallet can only be used to buy electricity through the Service. Your wallet balance does not earn interest, and it is not a bank deposit, so it is not covered by deposit insurance.
All payments are in Nigerian Naira (₦). Before you confirm any purchase, we show you the service charge, the VAT and the total you will pay.
6. Buying Electricity
When you buy electricity, RanaWallet sends your request to the system of the company that runs the mini-grid serving that meter. We can only deliver your token when that company's system is working. RanaWallet does not sell electricity for national-grid meters, such as those of the DisCos.
If the power company's system confirms that a token could not be created, everything you paid goes back into your wallet. If the result is not clear, for example because the network failed, your purchase is held as "pending" until we have checked with the power company's system. Once a token has been created successfully, the purchase cannot be reversed.
7. Refunds
Purchases confirmed as failed are refunded to your wallet. If a token was created successfully, any refund depends on the rules of the power company that serves the meter. Our support team can help you with a refund request.
8. Things You Must Not Do
You agree not to:
- Use the Service for anything illegal
- Try to get into the Service or its systems without permission
- Use the Service to hide the source of money or to pay for crime
- Give false or misleading information when you sign up
- Do anything that stops the Service from working properly
9. Service Availability
We work to keep the Service running at all times, but we cannot promise it will never stop. It may be unavailable for a while during maintenance or updates, or because of things outside our control, such as a power company's system being down.
10. Limits on Our Responsibility
RanaWallet is not responsible for indirect losses, or for losses that come as a side effect of using the Service. For any claim about the Service, the most we will be liable for is the total amount you paid through the Service in the 30 days before the claim.
We are not responsible for delays or failures caused by power companies, payment providers or mobile networks.
11. Intellectual Property
The RanaWallet name, logo, content and software belong to RanaWallet and the companies that license them to us. You may not copy, change or share any part of the Service without our written permission.
12. Changes to Terms
We may change these terms from time to time. When we do, we will post the new version on this page with a new date. If you keep using the Service after a change, that means you accept the new terms.
13. Closing Your Account
We may pause or close your account if you break these terms or do something that harms the Service or other users. You can close your account at any time by contacting our support team. If there is money left in your wallet, we will refund it to your bank account.
14. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be settled in the courts of Abuja, Nigeria.
15. Contact
If you have any questions about these terms, contact us at support@ranawallet.com or call +234 814 342 3808.