Privacy Policy

1. Introduction

RanaWallet ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the RanaWallet mobile application and website.

2. Information We Collect

Account Information

When you register, we collect your name, email address, phone number, and password. If you sign up with Google, we receive your name and email from your Google account.

Transaction Data

We record details of your wallet funding and electricity purchases, including amounts, meter numbers, timestamps, token numbers, and payment methods.

Device Information

We collect device type, operating system version, app version, and a unique device identifier to ensure security and improve the Service.

Usage Data

We collect information about how you interact with the app, such as screens visited and features used. This helps us improve the user experience.

3. How We Use Your Information

We use your information to:

• Process electricity token purchases and wallet transactions
• Verify your identity and prevent fraud
• Send transaction confirmations and token details
• Provide customer support
• Improve the Service and develop new features
• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell your personal information. We share your information only with:

• Electricity distribution companies (DisCos): Meter number and purchase amount to generate your token
• Payment processors: Payment details to process wallet funding (e.g., Flutterwave)
• Law enforcement: When required by law or court order

5. Data Security

We protect your data using encryption in transit and at rest. User data is isolated at the database level, meaning no user can access another user's information. We use biometric authentication and secure session management to protect your account.

6. Data Retention

We retain your account and transaction data for as long as your account is active, plus an additional period as required by Nigerian financial regulations. If you close your account, we will delete your personal information within 90 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Withdraw consent for optional data processing

To exercise these rights, contact us at support@ranawallet.com.

8. Cookies

Our website uses essential cookies to remember your preferences and keep you signed in. We do not use third-party tracking cookies or advertising cookies.

9. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will notify you of significant changes via email or in-app notification.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: support@ranawallet.com
Phone: +234 814 342 3808
Address: Abuja, Nigeria